We want our customers to be happy with their purchases. If you are not entirely satisfied with your order, please call our friendly Customer Service team on 0845 094 5094 Monday to Friday 9 a.m. to 6 p.m. (Please note, our call centre is closed on Saturdays, Sundays and bank holidays.)
We offer a no-question, 28-day, money-back guarantee. For non-personalised items, a pre-paid postage slip will be included in your package for any returns.
We will process refunds within 5 days of hearing from you or receiving the items back, whichever applies. Please allow up to 7 working days for the refund to show up in your account.
Unfortunately, we cannot currently accept returns in our High Street retail stores.