Your cards are sent via Royal Mail 1st class and not tracked. They are normally delivered within 1-2 days Monday to Saturday unless you have chosen a different delivery date. The delivery page can be found here.

After payment you will immediately receive our order confirmation by e-mail. It may have ended up in your spam folder/junk mail. To check if the payment was successful, go to ‘My Account’ and ‘Orders’. If your order is there, it has gone through and been processed. If not, speak to a member of our customer service team who will be happy to help!

Your order is processed immediately after payment, which means that we are unable to cancel or make any changes once you’ve checked out. If you have any issues with your order after it has arrived please reach out to our customer service team who will be happy to help

We are sorry to hear that your order is damaged. Please speak to a member of our customer service team who will be happy to help.

Our cards are sent via Royal Mail 1st class and should be with you within 1-2 days Monday-Saturday unless you have chosen a later delivery date. You can find more information about delivery here.

No, currently we can only deliver to a UK address

All cards are delivered by Royal Mail.

Please see delivery page for all postage costs.

We are sorry to hear you have had issues with delivery, we know how frustrating that can be. Our cards are sent via Royal Mail 1st class and should be with you within 1-2 days Monday-Saturday unless you have chosen a later delivery date. If your order has not arrived within 3 days, please contact our customer service team who will be happy to help. For current information about the delivery of your order, please visit our delivery page.

How terribly annoying! We understand your disappointment. You expect your card to be delivered and it hasn't.

Check the delivery address
Is the delivery address you entered correct? You can find this in My Account or on your order confirmation that you received by e-mail after placing your order .

For current information about the delivery of your order, please visit our delivery page.
The delivery page can be found here.

Do you have other questions or don't have a Hallmark account? Please contact with our customer service, we are happy to help you!