If you have any questions, queries or comments, head over to our Contact Us page to find how you can get in touch.

If you have a voucher or a discount code you can apply this once you get to the checkout.

All our personalised cards are sent by Royal Mail 1st class and should be with you within 1-2 days, Monday-Saturday.

We deliver to locations across England, Scotland, Wales and Northern Ireland.

At this time, unfortunately this is not a service we are able to offer. However, we are constantly developing our services to meet our customers needs and so this may well be something we revisit in the future.

In order to get your purchases to you as quickly as possible sometimes orders of multiple items may be delivered in more than one parcel.

Just follow our simple step by step process and you’ll be creating unique and perfectly personal cards for everyone before you know it! Please contact our Customer Support team customersupport@hallmark.co.uk if you need any further assistance.

We’ve provided lots of designs for you to choose from, but you can make these your own by adding photos and personal messages wherever you want, both on the front and the inside of the cards.

Of course, you can! Whilst we have cards specifically designed to frame and feature photographs, you can also add photos to any of our other card ranges… where, how and what photographs are all entirely up to you!

Yes of course. You can order a personalised card with a spare envelope by selecting ‘send to me’ before placing your order.

Unfortunately, this function is not yet available. If you’d like to order more than one, it will need to be recreated.

Well, maybe not all. However, we have tried to ensure that we’ve covered the broadest range of occasions, in a variety of styles, to cater to all kinds of relationships and situations. Of course, if you think something is missing, please let us know… we are always open to feedback and suggestions.

We know that mistakes do happen, or sometimes you may need to change what you’ve ordered, unfortunately however we are not able to make these amendments. Please contact our Customer Support team customersupport@hallmark.co.uk if you need any further assistance.

We know that mistakes do happen, or sometimes you may need to change what you’ve ordered, unfortunately however we are not able to make these amendments. Please contact our Customer Support team customersupport@hallmark.co.uk if you need any further assistance.

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

All personalised card orders need to be placed before 4pm for same day dispatch. Any orders placed after the cut off time on a Friday will be dispatched the following working day. If you haven’t received your order after 3 working days, please contact our customer service team at customersupport@hallmark.co.uk.

Please be aware that bank holidays may impact the delivery of your order slightly, we will ensure that any delays are minimal and that your items reach you as soon as possible.

All our personalised cards are sent by Royal Mail 1st class unless upgraded to a 24 hour tracked or 48 hour tracked option and should be with you within 1-2 days, Monday-Saturday.

Unfortunately we cannot accept returns of personalised cards, unless the item is damaged or
faulty upon receipt. If you have received a damaged or faulty item, please send us a photograph of the fault or damage in question within 30 days of receipt. We will need this to determine exactly what has happened to the item. You can contact us via email to arrange any returns at: customersupport@hallmark.co.uk

If your order, or any part of your order, has been damaged, is faulty or is not what you ordered, please get in touch within 30 days of receipt. Please could you also send us a photograph of the fault or damage in question. We will need this to determine exactly what has happened to the item. You can contact us via email to arrange any returns at: customersupport@hallmark.co.uk

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

If you contact our Customer Support team customersupport@hallmark.co.uk they’ll be able to let you know if it’s possible.

If you haven't received your order after 3 working days via 1st Class or 5 working days via 2nd Class, please contact our customer service team by emailing customersupport@hallmark.co.uk.

We know you might have made a mistake, or you may need to change what you’ve ordered, however we’re not able to amend your order. Please contact our Customer Support team customersupport@hallmark.co.uk and they will be able to help you.

Unfortunately it’s not possible to change an order once it’s been made. You would need to complete another order.

If you’ve set up an account, you can find your order number on your order history page. If you don’t have an account, your order number also appears on your confirmation email.

Not at all. You can easily check out as a guest. However you might want to think about having an account so we can make you aware of any of the great offers we might have available.

Unfortunately it’s not possible to make an order by phone. It’s super easy to make orders through our website so we hope you’ll be able to complete your order online.

We deliver to locations across England, Scotland, Wales and Northern Ireland.

You can find out more about delivery on our Delivery & Returns page.

We understand you might have changed your mind so have a read of our Delivery & Returns page to find what you need to do to return you order to us.

If your item is damaged or faulty, it can be returned in store at the Piece Hall pop-up. If you need to return an item after the pop-up has ended (on the 23rd December), please contact customersupport@hallmark.co.uk in the first instance, along with a photograph of the fault or damage. If we require the return of an item, you will have 30 days to return it to us.

We accept the following standard credit cards VISA, Mastercard, Maestro and AMEX. Plus you can shop with us using any of the following Accelerated checkout methods of Shop Pay, Apple Pay, Google Pay & Paypal

You might not be familiar with the term, but we’re sure you’ll be familiar with the payment method. Also known as a dynamic or express checkout method, you’re able to quickly pay for your order with a single click of a button. We accept Shop Pay, Apple Pay, Google Pay & Paypal.

Our payments service uses 3D Secure as an added layer of security, and we follow the compliance measures which are in line with the Revised Payment Service Directive (PSD2) introduced in 2019. You can also be reassured that all payment data is encrypted and strict Payment Card Industry (PCI) compliance is in place.